Frequently Asked Questions
How do I order caviar?
You select your products on our website. Once finished you proceed to check-out, where you can review and adjust your order.
You can leave us your comments or personalization requirements.
Agree to terms and conditions which you can review and proceed to check-out.
We recommend that you create an account or sign-in with your account prior to proceeding.
Complete your shipping details, then proceed to payment.
Here you can enter your Giftcard or your Discount code if you have one.
Proceed to payment: Online Payment.
You will receive a confirmation email with your order.
I placed the order but did not receive order confirmation?
As long as the correct email is provided, order confirmation and subsequent despatch information will be sent to your email address. Please check your SPAM or JUNK mail folders for our correspondence and add our email address [email protected] to safe list.
Where does caviar come from?
Sturgeon Caviar – subject to the prohibition of sturgeon species fishing in their natural habitats, Lemberg sturgeon caviar is primarily supplied by the European sturgeon farm-breeding facilities. Sturgeon caviar harvested in the modern aquaculture breeding facilities does not differ in its quality and/or taste from that extracted from the freshwater sturgeon.
Siberian (Acipenser Baerii) and Osietra (Acipenser gueldenstaedtii) sturgeon species are those bred by the aquaculture facilities. American sturgeon specimen is the single sturgeon specimen permitted for fishing in its natural habitat. American sturgeon caviar is provided to Lemberg Caviar House from the region of the Mississippi River, USA.
How is my order delivered?
Our products are guaranteed to be fresh. They are stored and processed under strict health and food safety requirements. Each order is packed inside a cold room using polystyrene/thermo packaging and ice gel packs to provide adequate transportation environment for up to 5 days (subject to outside temperature, weather etc). If in doubt – do not hesitate to contact us.
Where do you deliver?
We deliver across all UAE to all Emirates.
My order has arrived damaged… What should I do?
In the unlikely event that your order arrives damaged, please take photos of damaged packaging and products and send it to our Customer Services email [email protected].
We will evaluate the damage and contact you with resolution. Photo evidence is very important to us and will ensure that prompt and appropriate action is taken to resolve the matter to your satisfaction.
The gel packs have melted inside the package and I am worried whether it is safe to eat my caviar?
Considering that our caviar is vacuum packed, under strict food safety environment and naturally preserved in most cases AND was delivered within 5 days of the despatch, the worst thing that might happen – expiry date may be reduced by couple of weeks.
Our products are guaranteed to be fresh. They are stored and processed under strict health and food safety requirements. Each order is packed inside a cold room using polystyrene/thermo packaging and ice gel packs to provide adequate transportation environment for up to 5 days (subject to outside temperature, weather etc). If in doubt – do not hesitate to contact our Customer Services at [email protected].
Can I pay in cash on delivery?
AED 30.- delivery charge on orders below AED 300.
We deliver across the UAE using a 3rd party delivery company.
While we maintain a permanent communication with these entities, we are not responsible for any delays or additional communication from their driver. While we request no to bother our clients too many times, this remains out of our control.