Claims, Returns & Guarantees

For public safety reasons and general policies on selling perishable items, all food sales are FINAL SALE.

All merchandise is guaranteed to be fresh and should be inspected immediately upon arrival. If for any reason you are not satisfied with your purchase and have identified a quality related issue, all claims must be made within 24 hours of receiving the order.

We can be contacted via email ([email protected]) quoting order number and giving detailed description of the issue. Any returns MUST be agreed with Lemberg prior to sending the items back. Lemberg may refund or replace the products in question at its own discretion.

Opened items will NOT be accepted for returns for health and safety reasons and refunds, if agreed, will only be issued for the unused items returned in its original (thermo with ice) packaging. We may occasionally agree a return of an open item ONLY for the reasons of health safety, e.g. for our lab testing etc.

RETURNS ADDRESS (if return is agreed by our Customer Service Department): PS: please ensure that original order details are provided with any authorised returns.


Frequently Asked Questions


Shipping & Packaging Information


Returns & Guarantees


General Consumer Safety Policy

I placed the order but did not receive order confirmation?

What caviar should I order?

Where does caviar come from?

How is my order delivered?

When can I expect my order to arrive?

Can I have my order delivered on a particular day?

What do you charge for delivery?

Can I return my order?

My order has arrived damaged… What should I do?

The gel packs have melted inside the package and I am worried whether it is safe to eat my caviar?

Can I pay in cash on delivery?

Do you deliver worldwide?

Do you deliver to British Isles (Guernsey, Jersey etc)?