Important Shipping & Packaging Information
Same Day Delivery: Only Available in Dubai, AUH & Sharjah
Orders need be placed before 12PM Dubai Time.
Any order placed after 12PM Dubai Time will be automatically rescheduled for the following day.
Next Day Delivery: A the UAE
Orders need be placed before 3PM Dubai Time. Any order placed after 3PM Dubai Time will be automatically rescheduled for the following day.
The courier is Transcorp. While we maintain permanent communication with this entity, we are not responsible for any delays or additional communication from their driver. While we request not to bother our clients too often, this remains out of our control.
AED 30.- delivery charge on orders below AED 300.
Free delivery on orders above AED 300
We always use thermo polystyrene packaging with ice packs are always used, guaranteeing adequate transportation temperature for 3-7 days (depending on the warm/cold season).
Delivery / Shipment Policy
If order is shown as delivered, but you did not see it, please contact your neighbours or check secure places around your home (e.g. sheds, bins, boxes, etc) prior to contacting us.
If you do not receive your UAE order within 48 hours of despatch, please check tracking information first. Occasionally, tracking information may suggest that order has been delivered to a neighbour, secure location or could not be delivered awaiting collection etc.
If you don’t succeed, contact us immediately for investigation on our side.
Frequently Asked Questions
Shipping & Packaging Information
Returns & Guarantees
General Consumer Safety Policy