Important Shipping & Packaging Information

Same Day Delivery: Only Available in Dubai, AUH & Sharjah
Orders need be placed before 12PM Dubai Time.
Any order placed after 12PM Dubai Time will be automatically rescheduled for the following day.

Next Day Delivery: A the UAE
Orders need be placed before 3PM Dubai Time. Any order placed after 3PM Dubai Time will be automatically rescheduled for the following day.

Delivery Partners:
The courier is Transcorp. While we maintain permanent communication with this entity, we are not responsible for any delays or additional communication from their driver. While we request not to bother our clients too often, this remains out of our control.

Delivery Charges:
AED 30.- delivery charge on orders below AED 300.
Free delivery on orders above AED 300

Delivery Packaging:
We always use thermo polystyrene packaging with ice packs are always used, guaranteeing adequate transportation temperature for 3-7 days (depending on the warm/cold season).

Delivery / Shipment Policy
If order is shown as delivered, but you did not see it, please contact your neighbours or check secure places around your home (e.g. sheds, bins, boxes, etc) prior to contacting us.

If you do not receive your UAE order within 48 hours of despatch, please check tracking information first. Occasionally, tracking information may suggest that order has been delivered to a neighbour, secure location or could not be delivered awaiting collection etc.
If you don’t succeed, contact us immediately for investigation on our side.


Frequently Asked Questions


Shipping & Packaging Information


Returns & Guarantees


General Consumer Safety Policy

I placed the order but did not receive order confirmation?

What caviar should I order?

Where does caviar come from?

How is my order delivered?

When can I expect my order to arrive?

Can I have my order delivered on a particular day?

What do you charge for delivery?

Can I return my order?

My order has arrived damaged… What should I do?

The gel packs have melted inside the package and I am worried whether it is safe to eat my caviar?

Can I pay in cash on delivery?

Do you deliver worldwide?

Do you deliver to British Isles (Guernsey, Jersey etc)?